Support for GridGain on Microsoft Azure

Free Support for GridGain on Microsoft Azure

GridGain Systems offers 14 days of free GridGain Standard Enterprise Support to new organizations that deploy the GridGain Enterprise Edition on Microsoft Azure through the Azure Marketplace. This offer is limited to one 14 day period of free support per organization. Our standard annual support subscriptions are available at any time. Just complete the form to register for your 14 days of complementary support services.

Learn About GridGain

We offer a deep library of white papers, webinars, videos and more to help you learn about the capabilities and features of the GridGain in-memory computing platform. Some resources you may find especially relevant include:

GridGain Support Options

GridGain Support for the GridGain Enterprise and Ultimate Editions include:

  • Timely access to our professional support staff
  • Ongoing product maintenance releases
  • An annual subscription to the GridGain Enterprise or Ultimate Edition
Register for Free Support on Azure Now. Only Available for New Deployments Through the Azure Marketplace.

The GridGain Enterprise Edition is our full featured solution for mission-critical deployments where GridGain is being deployed as an in-memory data grid. The Enterprise Edition includes features not found in Apache Ignite® which make it easier for you to deploy, monitor, manage, and secure mission critical production environments.

The GridGain Ultimate Edition is for companies deploying GridGain as an in-memory database using the Transactional Persistence feature in production environments. The Ultimate Edition includes all of the Enterprise Edition features plus backup and recovery features for the Persistent Store which provide the data security capabilities recommended to deploy the Persistent Store in mission-critical environments.

Our support options include:

  Standard Support Premium Support
Supported Products GridGain Enterprise
and Ultimate Edition
GridGain Enterprise
and Ultimate Edition
24x7 for Urgent Priority Issues Yes Yes
SLA – First Response
Urgent
High
Standard
Low

30 Minutes
2 Hours
4 Hours
8 Hours

15 Minutes
1 Hour
4 Hours
8 Hours
SLA – Ongoing Replies: Urgent - Every 4 Hours
Business critical prioritization - Yes
Unlimited Support Incidents Yes Yes
Named Contacts Unlimited Unlimited
Regular Maintenance Releases Yes Yes
Hotfix builds Yes Yes
Security Fixes Yes Yes
Weekly Report of Issues Yes Yes
Quarterly Executive Review - Yes
Premium Support Engineer - Yes
Support Channels Ticket Support
Engineering Support
Screen Sharing / Zoom
Ticket Support
Engineering Support
Screen Sharing / Zoom
Phone Support
Real-time Chat

For further information, contact GridGain now.

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