Support for GridGain® Deployments

GridGain Support subscriptions include timely access to our professional support staff, ongoing product maintenance releases, and an annual subscription to the GridGain Professional, Enterprise or Ultimate Edition.

Support based on the GridGain Professional Edition is suited for Apache® Ignite users that are moving their deployment into production. The GridGain Professional Edition includes Apache Ignite plus maintenance patches which have not yet been released to the Apache Ignite open source code base.

Professional Edition
Enterprise Edition

The GridGain Enterprise Edition is a full featured solution for mission-critical in-memory data grid deployments. The Enterprise Edition includes enterprise features not found in either the GridGain Professional Edition or Apache Ignite for deploying, monitoring, managing, and securing mission critical production environments.

The GridGain Ultimate Edition is a solution for mission-critical deployments relying on the Persistent Store feature to power GridGain as a distributed in-memory SQL database. The Ultimate Edition includes backup and recovery features for GridGain when using the Persistent Store.

Ultimate Edition

GridGain Support Comparison by Edition

Solution Open Source Standard Professional Standard Enterprise Premium Enterprise Premium Ultimate
Software Apache Ignite GridGain Professional Edition GridGain Enterprise Edition GridGain Enterprise Edition GridGain Ultimate Edition
Maintenance Releases  
Hot Bug Fixes  
Enterprise Features    
Cluster Snapshots        
Support Hours (Phone or Online)   9x5 9x5 24x7 24x7
SLA   1 Business Day 1 Business Day 1 Hour 1 Hour

For further information, visit the GridGain Support Pricing page or contact GridGain Systems now.