Trusted By World’s Most Valuable Companies
All our customer support representatives are senior-level engineers and architects who contribute to Apache Ignite daily. That's why a diverse range of companies, big and small, find our support service far superior to the industry average.
Commercial Support
Work with Ignite experts who support applications used by millions of people daily.
The most affordable support option for those already using Apache Ignite or GridGain Community Edition but still need basic support during development and production.
The comprehensive support option for complete peace of mind during production – regular maintenance releases, hot bug fixes and on-call assistance for resolution of production incidents.
The most advanced support option for those who build mission-critical applications requiring enterprise-grade SLAs and round-the-clock availability.
| Standard Support | Premium Support | |
|---|---|---|
| Supported Products | GridGain Enterprise and Ultimate Edition |
GridGain Enterprise and Ultimate Edition |
| 24x7 for Urgent Priority Issues | Yes | Yes |
| SLA – First Response Urgent High Standard Low |
30 Minutes 2 Hours 4 Hours 8 Hours |
15 Minutes 1 Hour 4 Hours 8 Hours |
| SLA – Ongoing Replies: Urgent | - | Every 4 Hours |
| Business critical prioritization | - | Yes |
| Unlimited Support Incidents | Yes | Yes |
| Named Contacts | Unlimited | Unlimited |
| Regular Maintenance Releases | Yes | Yes |
| Hotfix builds | Yes | Yes |
| Security Fixes | Yes | Yes |
| Weekly Report of Issues | Yes | Yes |
| Quarterly Executive Review | - | Yes |
| Premium Support Engineer | - | Yes |
| Support Channels | Ticket Support Engineering Support Screen Sharing / Zoom |
Ticket Support Engineering Support Screen Sharing / Zoom Phone Support Real-time Chat |
Community Support
Public forums by the open source community
Ignite User List
Send Ignite-specific questions and issues to the Ignite mailing list. Patience required! It usually takes a few days for a community member to respond – and there's no guarantee your problem will be resolved.
StackOverflow
Tag your questions with #ignite and #gridgain to attract the attention of Ignite experts on the StackOverflow. For casual questions, this is a good alternative to the Ignite user list. If you want to report an issue, use the user list.
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