Support for GridGain® Deployments
GridGain Support subscriptions include timely access to our professional support staff, ongoing product maintenance releases, and an annual subscription to the GridGain Professional, Enterprise or Ultimate Edition.
Support based on the GridGain Professional Edition is suited for Apache® Ignite™ users that are moving their deployment into production. The GridGain Professional Edition includes Apache Ignite plus maintenance patches which have not yet been released to the Apache Ignite open source code base.
The GridGain Enterprise Edition is a full featured solution for mission-critical in-memory data grid deployments. The Enterprise Edition includes enterprise features not found in either the GridGain Professional Edition or Apache Ignite for deploying, monitoring, managing, and securing mission critical production environments.
The GridGain Ultimate Edition is a solution for mission-critical deployments relying on the Persistent Store feature to power GridGain as a distributed in-memory SQL database. The Ultimate Edition includes backup and recovery features for GridGain when using the Persistent Store.
GridGain Support Comparison by Edition
|Solution||Open Source||Standard Professional||Standard Enterprise||Premium Enterprise||Premium Ultimate|
|Software||Apache Ignite||GridGain Professional Edition||GridGain Enterprise Edition||GridGain Enterprise Edition||GridGain Ultimate Edition|
|Hot Bug Fixes|
|Support Hours (Phone or Online)||9x5||9x5||24x7||24x7|
|SLA||1 Business Day||1 Business Day||1 Hour||1 Hour|
For further information, visit the GridGain Support Pricing page or contact GridGain Systems now.