Support Options for GridGain and Apache Ignite Software
GridGain® Systems offers support subscriptions for the GridGain and Apache® Ignite™ in-memory computing platforms. Standard or Premium Support subscriptions for GridGain software include timely access to our professional support staff, ongoing product maintenance releases, and an annual subscription to the GridGain Community, Enterprise or Ultimate Edition. Basic Support for GridGain Community Edition and Basic Support for Apache Ignite include access to our professional support staff which can help identify and resolve issues impacting the performance or reliability of your deployment.
Standard Support is for companies deploying the GridGain Enterprise Edition or the GridGain Community Edition in mission-critical applications. With 24x7 support and web, email and phone access, Standard Support is perfect for ongoing mission-critical production deployments. GridGain Enterprise Edition users receive an annual subscription for the software.
Premium Support is for companies deploying the GridGain Enterprise Edition or the GridGain Ultimate Edition for mission-critical applications. Premium Support is available 24x7 with the fastest initial response time, more named support contacts than Standard Support, and web, email and phone access. Premium Support includes a license to the GridGain Enterprise or Ultimate Edition.
Basic Support for the GridGain Community Edition or Basic Support for Apache Ignite is for users deploying production applications. It includes access to the GridGain Support team via the web or email either 9x5 or 24x7. The GridGain team can help troubleshoot performance or reliability issues and suggest workarounds or patches, if necessary. A two-hour initial consultation allows our support team to understand your current environment for more effective support in the future. The consultation also allows our team to identify and communicate potential opportunities for improving the performance or reliability of your deployment.
GridGain Support Comparison by Edition
|Solution||Unsupported||Basic Support||Standard Support||Premium Support|
|Software||Apache Ignite||Apache Ignite or GridGain Community Edition||GridGain Community or Enterprise Edition||GridGain Enterprise or Ultimate Edition|
|Troubleshoot Performance or Reliability Issues|
|Identify Bugs and Product Limitations & Workarounds|
|Support Hours||9x5 or 24x7||24x7||24x7|
|Initial Response Time||4 hours||2 hours||1 hour|
|Unlimited Support Incidents|
|Named Technical Contacts||2||3||4|
|Initial Support Consultation||2 hours|
|Hot Bug Fixes|
|Enhanced Features (Enterprise & Ultimate Edition)|
|Login to Your Environment|
For further information, visit the GridGain Support Pricing page or contact GridGain Systems now.