We offer GridGain® support subscriptions which includes timely access to our professional support staff, ongoing product maintenance releases, and an annual subscription to the GridGain Professional, Enterprise or Ultimate Edition.
Support based on the GridGain Professional Edition is appropriate for Apache Ignite users that are moving their deployment into production. The GridGain Professional Edition includes Apache Ignite and maintenance patches which have not yet been released in Apache Ignite.
The GridGain Enterprise Edition is a full featured solution for mission-critical in-memory data grid deployments. The Enterprise Edition includes enterprise features not found in Apache Ignite or the GridGain Professional Edition for deploying, monitoring, managing, and securing mission critical production environments.
The GridGain Ultimate Edition is a solution for mission-critical deployments relying on the Persistent Store feature to power GridGain as a distributed, transactional SQL database. The Ultimate Edition includes a Cluster Snapshots feature for backing up GridGain when deployed using the Persistent Store.
GridGain Support Comparison
|Solution||Open Source||Standard Professional||Standard Enterprise||Premium Enterprise||Premium Ultimate|
|GridGain Ultimate Edition|
|Hot Bug Fixes|
|Support Hours||9x5 Phone or Online||9x5 Phone or Online||24x7 Phone or Online||24x7 Phone or Online|
|SLA||4 Business Hours||4 Business Hours||2 Hours||2 Hours|
For further information, visit the GridGain Support Pricing page or contact GridGain now.