GridGain and Apache Ignite Support for Mission-Critical Applications

GridGain® Systems offers support subscriptions for the GridGain and Apache® Ignite in-memory computing platforms. Support subscriptions for GridGain software include timely access to our professional support staff, ongoing product maintenance releases, and an annual subscription to the GridGain Professional, Enterprise or Ultimate Edition. Support for Apache Ignite includes access to our professional support staff which can help identify and resolve issues impacting the performance or reliability of your Ignite deployment.

Standard Support is for companies deploying the GridGain Enterprise Edition or the GridGain Professional Edition in mission-critical applications. With 24x7 support hours and web, email and phone access, Standard Support is perfect for ongoing production deployments. An annual license to the GridGain Enterprise or Professional Edition is available with the subscription.

Professional Edition
Enterprise Edition

Premium Support is for companies deploying the GridGain Enterprise Edition or the GridGain Ultimate Edition for mission-critical applications. Premium Support is available 24x7 with the fastest initial response time, more named support contacts than Standard Support, and web, email and phone access. Premium Support is available with a license to the GridGain Enterprise or Ultimate Edition.

Basic Support is for Apache Ignite users deploying missions-critical applications built on Ignite. It includes access to the GridGain Support team via the web or email. The team can help troubleshoot performance or reliability issues and suggest workarounds or patches, if necessary. A two-hour initial consultation allows our support team to understand your current environment for more effective support in the future. The consultation also allows our team to identify and communicate potential opportunities for improving the performance or reliability of your deployment.

Ultimate Edition

GridGain Support Comparison by Edition

Solution Unsupported Basic Support Standard Support Premium Support
Software Apache Ignite Apache Ignite GridGain Professional or Enterprise Edition GridGain Enterprise or Ultimate Edition
Troubleshoot Performance or Reliability Issues  
Identify Bugs and Product Limitations & Workarounds  
Support Hours   9x5 24x7 24x7
Initial Response Time   4 hours 2 hours 1 hour
Unlimited Support Incidents  
Named Technical Contacts   2 3 4
Initial Support Consultation   2 hours    
Maintenance Releases    
Hot Bug Fixes    
Enhanced Features (Enterprise & Ultimate Edition)    
Custom Contracts    
Login to Your Environment    
Support Channels   Web/Email Web/Email/Phone Web/Email/Phone

For further information, visit the GridGain Support Pricing page or contact GridGain Systems now.