Trusted By World’s Most Valuable Companies
All our customer support representatives are senior-level engineers and architects who contribute to Apache Ignite daily. That's why a diverse range of companies, big and small, find our support service far superior to the industry average.
Commercial Support
Work with experts who support applications used by millions of people daily.
| Standard Support | Premium Support | |
|---|---|---|
| Supported Products | GridGain Enterprise and Ultimate Edition |
GridGain Enterprise and Ultimate Edition |
| 24x7 for Urgent Priority Issues | Yes | Yes |
| SLA – First Response Urgent High Standard Low |
30 Minutes 2 Hours 4 Hours 8 Hours |
15 Minutes 1 Hour 4 Hours 8 Hours |
| SLA – Ongoing Replies: Urgent | - | Every 4 Hours |
| Business critical prioritization | - | Yes |
| Unlimited Support Incidents | Yes | Yes |
| Named Contacts | Unlimited | Unlimited |
| Regular Maintenance Releases | Yes | Yes |
| Hotfix builds | Yes | Yes |
| Security Fixes | Yes | Yes |
| Weekly Report of Issues | Yes | Yes |
| Quarterly Executive Review | - | Yes |
| Premium Support Engineer | - | Yes |
| Support Channels | Ticket Support Engineering Support Screen Sharing / Zoom |
Ticket Support Engineering Support Screen Sharing / Zoom Phone Support Real-time Chat |
Community Support
Public forums by the open source community
Ignite User List
Send Ignite-specific questions and issues to the Ignite mailing list. Patience required! It usually takes a few days for a community member to respond – and there's no guarantee your problem will be resolved.
StackOverflow
Tag your questions with #ignite and #gridgain to attract the attention of Ignite experts on the StackOverflow. For casual questions, this is a good alternative to the Ignite user list. If you want to report an issue, use the user list.
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