Apache Ignite and GridGain Support

The world's leading Apache Ignite engineers provide you with enterprise-grade support during development and production

Commercial Support

Work with Ignite experts who support applications used by millions of people daily.

Trusted By World’s Most Valuable Companies

All our customer support representatives are senior-level engineers and architects who contribute to Apache Ignite daily. That's why a diverse range of companies, big and small, find our support service far superior to the industry average.

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UPS logo
Microsoft logo
DreamWorks logo
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Basic Support icon

Basic Support

The most affordable support option for those already using Apache Ignite or GridGain Community Edition but still need basic support during development and production.

Standard Support icon

Standard Support

The comprehensive support option for complete peace of mind during production – regular maintenance releases, hot bug fixes and on-call assistance for resolution of production incidents.

Premium Support icon

Premium Support

The most advanced support option for those who build mission-critical applications requiring enterprise-grade SLAs and round-the-clock availability.

Compare Our Different Packages

  Basic Support Standard Support Premium Support
Supported Products Apache Ignite and GridGain Community Edition GridGain Community and Enterprise Edition GridGain Enterprise and Ultimate Edition
Support Hours 9x5 or 24x7 24x7 24x7
Initial Response Time 4 hours 2 hours 1 hour
Unlimited Support Incidents Yes Yes Yes
Unique Accounts on Support Portal 2 3 4
Maintenance Releases Yes
(Community Edition Only)
Yes Yes
Hot Bug Fixes - Yes Yes
Security Fixes Yes
(Community Edition Only)
Yes Yes
Assistance with Production Incident Recovery - Yes Yes
Support Channels Support Portal, Email Support Portal, Email, Phone, Video Meetings Support Portal, Email, Phone, Video Meetings

Community Support

Public forums by the open source community

Ignite User List

Send Ignite-specific questions and issues to the Ignite mailing list. Patience required! It usually takes a few days for a community member to respond – and there's no guarantee your problem will be resolved.


Tag your questions with #ignite and #gridgain to attract the attention of Ignite experts on the StackOverflow. For casual questions, this is a good alternative to the Ignite user list. If you want to report an issue, use the user list.