Affordable Pricing for GridGain and Apache Ignite Support and Services
GridGain® Systems offers affordable pricing for support and MSO services for the GridGain and Apache Ignite® in-memory computing platforms. Details and further pricing information for our Premium, Standard and Basic Support are below. GridGain Support for GridGain software include access to our support professionals and software updates and an annual license subscription for the GridGain Enterprise Edition or GridGain Ultimate Edition. Basic Support for Apache Ignite or the GridGain Community Edition includes access to our support professionals who can assist with isolating performance and reliability issues and providing workarounds or patches for product limitations or bugs, if necessary.
Our GridGain Managed Services Offering (MSO), GridGain Nebula, offloads the support, management, monitoring, and maintenance of your GridGain or Apache Ignite environment to our highly experienced MSO team, allowing your team to focus on building high performance, highly scalable digital solutions.
Comparison of GridGain Support Options and Pricing
| Support Solution | Unsupported | Basic Support | Standard Support | Premium Support |
|---|---|---|---|---|
| Software | Apache Ignite or GridGain Community Edition | Apache Ignite or GridGain Community Edition | GridGain Community or Enterprise Edition | GridGain Enterprise or Ultimate Edition |
| Troubleshooting Performance or Reliability Issues | ||||
| Identifying Bugs and Product Limitations & Workarounds | ||||
| Support Hours | 9x5 or 24x7 | 24x7 | 24x7 | |
| Initial Response Time | 4 hours | 2 hours | 1 hour | |
| Unlimited Support Incidents | ||||
| Named Technical Contacts | 2 | 3 | 4 | |
| Initial Support Consultation | 2 hours | |||
| Maintenance Releases | ||||
| Hot Bug Fixes | ||||
| Enhanced Features (Enterprise & Ultimate Edition) | ||||
| Custom Contracts | ||||
| Login to Your Environment | ||||
| Support Channels | Web/Email | Web/Email/Phone | Web/Email/Phone | |
| Price* | Free | Starting at $2,500 | Contact Us for a Quote | |
* Pricing is based on a standard CPU/RAM configuration - contact us for details
