Affordable Pricing for GridGain and Apache Ignite Support

GridGain® Systems offers affordable pricing for support for the GridGain and Apache® Ignite in-memory computing platforms. Details and further pricing information for our Premium, Standard and Basic Support are below. GridGain Support for GridGain software include access to our support professionals and software updates and an annual license subscription for the GridGain Enterprise Edition or GridGain Ultimate Edition. Basic Support for Apache Ignite or the GridGain Community Edition includes access to our support professionals who can assist with isolating performance and reliability issues and providing workarounds or patches for product limitations or bugs, if necessary.

Comparison of GridGain Support Options and Pricing

Support Solution Unsupported Basic Support Standard Support Premium Support
Software Apache Ignite or GridGain Community Edition Apache Ignite or GridGain Community Edition GridGain Community or Enterprise Edition GridGain Enterprise or Ultimate Edition
Troubleshooting Performance or Reliability Issues  
Identifying Bugs and Product Limitations & Workarounds  
Support Hours   9x5 or 24x7 24x7 24x7
Initial Response Time   4 hours 2 hours 1 hour
Unlimited Support Incidents  
Named Technical Contacts   2 3 4
Initial Support Consultation   2 hours    
Maintenance Releases    
Hot Bug Fixes    
Enhanced Features (Enterprise & Ultimate Edition)    
Custom Contracts    
Login to Your Environment    
Support Channels   Web/Email Web/Email/Phone Web/Email/Phone
Price* Free Starting at $2,500 Contact Us for a Quote

* Pricing is based on a standard CPU/RAM configuration - contact us for details

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