Affordable Pricing for GridGain and Apache Ignite Support
GridGain® Systems offers affordable pricing for support for the GridGain and Apache® Ignite™ in-memory computing platforms. Details and further pricing information for our Premium, Standard and Basic Support are below. GridGain Support for GridGain software include access to our support professionals and software updates and an annual license subscription for the GridGain Enterprise or Ultimate Edition. Basic Support for Apache Ignite or the GridGain Community Edition includes access to our support professionals who can assist with isolating performance and reliability issues and providing workarounds or patches for product limitations or bugs, if necessary.
GridGain Basic Support
GridGain Basic Support for Apache Ignite or Basic Support for the GridGain Community Edition includes online and email access to our support team, either 9x5 or 24x7, plus an initial 2-hour consultation to review your existing environment. Our team can help troubleshoot product limitations or bugs and suggest workarounds or patches. We can also assist you with identifying and improving the performance and reliability of your deployment.
GridGain Standard Support
Standard Support is for GridGain Enterprise or Community Edition users. It includes 24x7 access to our support team via the web, email or phone. Troubleshooting assistance plus maintenance releases and hot bug fixes are included. Standard Support for the GridGain Enterprise Edition includes an annual license subscription to the software.
GridGain Premium Support
Premium Support is available for GridGain Enterprise or Ultimate Edition users. It includes 24x7 web, email and phone access to our support team with the fastest initial response time and the most named contacts. Software maintenance releases and hot bug fixes are included. Premium Support includes an annual license subscription to the GridGain Enterprise or Ultimate Edition.
Comparison of GridGain Support Options and Pricing
| Support Solution | Unsupported | Basic Support | Standard Support | Premium Support |
|---|---|---|---|---|
| Software | Apache Ignite or GridGain Community Edition | Apache Ignite or GridGain Community Edition | GridGain Community or Enterprise Edition | GridGain Enterprise or Ultimate Edition |
| Troubleshooting Performance or Reliability Issues | ||||
| Identifying Bugs and Product Limitations & Workarounds | ||||
| Support Hours | 9x5 or 24x7 | 24x7 | 24x7 | |
| Initial Response Time | 4 hours | 2 hours | 1 hour | |
| Unlimited Support Incidents | ||||
| Named Technical Contacts | 2 | 3 | 4 | |
| Initial Support Consultation | 2 hours | |||
| Maintenance Releases | ||||
| Hot Bug Fixes | ||||
| Enhanced Features (Enterprise & Ultimate Edition) | ||||
| Custom Contracts | ||||
| Login to Your Environment | ||||
| Support Channels | Web/Email | Web/Email/Phone | Web/Email/Phone | |
| Price* | Free | Starting at $2,500 | Contact Us for a Quote | |
* Pricing is based on a standard CPU/RAM configuration - contact us for details