GridGain Systems offers commercial support options for Apache® Ignite™ and the GridGain in-memory computing platform. GridGain support subscriptions include access to our support professionals and software updates and an annual license subscription for the GridGain Professional, Enterprise or Ultimate Edition. Free support is available for Apache Ignite in the community forums.
GridGain Support for Apache Ignite
For Apache Ignite users, we provide online and phone support plus an annual license subscription to the GridGain Professional Edition. The GridGain Professional Edition is a binary build of Apache Ignite which includes Apache Ignite, bug fixes which have not yet been released in Apache Ignite, and optional LGPL library dependencies such as Hibernate L2 cache integration and geospatial indexing.
GridGain Enterprise Edition Support
We offer two subscription levels which include an annual license subscription for the GridGain Enterprise Edition. The Enterprise Edition includes enterprise-grade features which are not available in Apache Ignite or the GridGain Professional Edition including enhanced security, a management console, and more.
GridGain Ultimate Edition Support
The GridGain Ultimate Edition includes all the features of the Enterprise Edition plus Cluster Snapshots which are an advanced backup feature for users who put the Persistent Store feature into production. Further information is available including an overview of the differences between the GridGain Professional, Enterprise and Ultimate Editions.
| Solution | Open Source | Standard Professional | Standard Enterprise | Premium Enterprise | Premium Ultimate |
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| Software | Apache Ignite | GridGain Professional Edition | GridGain Enterprise Edition | GridGain Enterprise Edition | GridGain Ultimate Edition |
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| Support Hours (Phone or Online) | 9x5 | 9x5 | 24x7 | 24x7 | |
| SLA | 1 Business Day | 1 Business Day | 1 Hour | 1 Hour | |
| Unlimited Support Incidents | |
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| Price | Free | Get a Quote | |||