Affordable Pricing for Mission-Critical GridGain and Apache Ignite Support
GridGain® Systems offers support for the GridGain and Apache® Ignite™ in-memory computing platforms with affordable pricing. Details and further pricing information for our Premium, Standard and Basic Support are below. GridGain Support for GridGain software include access to our support professionals and software updates and an annual license subscription for the GridGain Professional, Enterprise or Ultimate Edition. Support for Apache Ignite includes access to our support professionals who can assist with isolating performance and reliability issues and providing workarounds or patches for product limitations or bugs, if necessary.
GridGain Basic Support
GridGain Basic Support is for Apache Ignite users. We offer online and email access to our support team plus an initial 2-hour consultation to review your existing environment. Our team can help troubleshoot Ignite limitations or bugs and suggest workarounds or patches. We can also assist you with identifying and improving the performance and reliability of your deployment.
GridGain Standard Support
Standard Support is for GridGain Enterprise or Professional Edition users. It includes 24x7 access to our support team via the web, email or phone. Troubleshooting assistance plus maintenance releases and hot bug fixes are included. Standard Support includes an annual license subscription to the GridGain Enterprise or Professional Edition.
GridGain Premium Support
Premium Support is available for GridGain Enterprise or Ultimate Edition users. It includes 24x7 web, email and phone access to our support team with the fastest initial response time and the most named contacts. Software maintenance releases and hot bug fixes are included. Premium Support includes an annual license subscription to the GridGain Enterprise or Ultimate Edition. .
Comparison of GridGain Support Options and Pricing
| Solution | Unsupported | Basic Support | Standard Support | Premium Support |
|---|---|---|---|---|
| Software | Apache Ignite | Apache Ignite | GridGain Professional or Enterprise Edition | GridGain Enterprise or Ultimate Edition |
| Troubleshooting Performance or Reliability Issues | ||||
| Identifying Bugs and Product Limitations & Workarounds | ||||
| Support Hours | 9x5 | 24x7 | 24x7 | |
| Initial Response Time | 4 hours | 2 hours | 1 hour | |
| Unlimited Support Incidents | ||||
| Named Technical Contacts | 2 | 3 | 4 | |
| Initial Support Consultation | 2 hours | |||
| Maintenance Releases | ||||
| Hot Bug Fixes | ||||
| Enhanced Features (Enterprise & Ultimate Edition) | ||||
| Custom Contracts | ||||
| Login to Your Environment | ||||
| Support Channels | Web/Email | Web/Email/Phone | Web/Email/Phone | |
| Price* | Free | $2,500 | Contact Us for a Quote | |
* Pricing is based on a standard server unit - contact us for details