Free Support for GridGain on AWS
GridGain® Systems offers 14 days of free GridGain Standard Enterprise Support to new organizations that deploy the GridGain Enterprise Edition on Amazon Web Services through the AWS Marketplace. This offer is limited to one 14 day period of free support per organization. Complete the form to register for your 14 days of complementary support services.
Learn About GridGain
We offer an extensive library of white papers, webinars, videos and more to help you learn about the capabilities and features of the GridGain in-memory computing platform.
GridGain Support Options
GridGain Support for the GridGain Enterprise and Ultimate Editions include:
- Timely access to our professional support staff
- Ongoing product maintenance releases
- An annual subscription to the GridGain Enterprise or Ultimate Edition
GridGain Support is also available for the GridGain Community Edition and Apache Ignite.
The GridGain Enterprise Edition is our full featured solution for mission-critical deployments where GridGain is being deployed as an in-memory data grid. The Enterprise Edition includes features not found in Apache® Ignite™ which make it easier for you to deploy, monitor, manage, and secure mission critical production environments.
Support based on the GridGain Community Edition is for companies developing applications on Apache Ignite that want to ensure optimal performance of their deployment by upgrading to a hardened, secure, tested open source in-memory data grid built on Apache Ignite when they move their deployment into production. The GridGain Community Edition includes all the features of Apache Ignite plus additional functionality, tuning and patches developed by GridGain to deliver optimal performance. The Community Edition allows GridGain to issue patches as soon as they are available, typically before they are available in Apache Ignite.
The GridGain Ultimate Edition is for companies deploying GridGain as an in-memory database using the Persistent Store feature in production environments. The Ultimate Edition includes all of the Enterprise Edition features plus backup and recovery features for the Persistent Store which provide the data security capabilities recommended to deploy the Persistent Store in mission-critical environments.
GridGain Support options include:
| Solution | Unsupported | Basic Support | Standard Support | Premium Support |
|---|---|---|---|---|
| Software | Apache Ignite | Apache Ignite or GridGain Community Edition | GridGain Community or Enterprise Edition | GridGain Enterprise or Ultimate Edition |
| Troubleshooting Performance or Reliability Issues | ||||
| Identifying Bugs and Product Limitations & Workarounds | ||||
| Support Hours | 9x5 | 24x7 | 24x7 | |
| Initial Response Time | 4 hours | 2 hours | 1 hour | |
| Unlimited Support Incidents | ||||
| Named Technical Contacts | 2 | 3 | 4 | |
| Initial Support Consultation | 2 hours | |||
| Maintenance Releases | ||||
| Hot Bug Fixes | ||||
| Enhanced Features (Enterprise & Ultimate Edition) | ||||
| Custom Contracts | ||||
| Login to Your Environment | ||||
| Support Channels | Web/Email | Web/Email/Phone | Web/Email/Phone | |
| Price* | Free | $2,500 | Contact Us for a Quote | |
* Pricing is based on a standard CPU/RAM configuration - contact us for details
For further information, visit the GridGain Pricing page or contact GridGain now.