Free Support for GridGain on AWS
GridGain® Systems offers 14 days of free GridGain Standard Enterprise Support to new organizations that deploy the GridGain Enterprise Edition on Amazon Web Services through the AWS Marketplace. This offer is limited to one 14 day period of free support per organization. Complete the form to register for your 14 days of complementary support services.
Learn About GridGain
We offer an extensive library of white papers, webinars, videos and more to help you learn about the capabilities and features of the GridGain in-memory computing platform.
GridGain Support Options
GridGain Support for the GridGain Enterprise and Ultimate Editions include:
- Timely access to our professional support staff
- Ongoing product maintenance releases
- An annual subscription to the GridGain Enterprise or Ultimate Edition
The GridGain Enterprise Edition is our full featured solution for mission-critical deployments where GridGain is being deployed as an in-memory data grid. The Enterprise Edition includes features not found in Apache® Ignite™ which make it easier for you to deploy, monitor, manage, and secure mission critical production environments.
The GridGain Ultimate Edition is for companies deploying GridGain as an in-memory database using the Persistent Store feature in production environments. The Ultimate Edition includes all of the Enterprise Edition features plus backup and recovery features for the Persistent Store which provide the data security capabilities recommended to deploy the Persistent Store in mission-critical environments.
GridGain Support options include:
| Standard Support | Premium Support | |
|---|---|---|
| Supported Products | GridGain Enterprise and Ultimate Edition |
GridGain Enterprise and Ultimate Edition |
| 24x7 for Urgent Priority Issues | Yes | Yes |
| SLA – First Response Urgent High Standard Low |
30 Minutes 2 Hours 4 Hours 8 Hours |
15 Minutes 1 Hour 4 Hours 8 Hours |
| SLA – Ongoing Replies: Urgent | - | Every 4 Hours |
| Business critical prioritization | - | Yes |
| Unlimited Support Incidents | Yes | Yes |
| Named Contacts | Unlimited | Unlimited |
| Regular Maintenance Releases | Yes | Yes |
| Hotfix builds | Yes | Yes |
| Security Fixes | Yes | Yes |
| Weekly Report of Issues | Yes | Yes |
| Quarterly Executive Review | - | Yes |
| Premium Support Engineer | - | Yes |
| Support Channels | Ticket Support Engineering Support Screen Sharing / Zoom |
Ticket Support Engineering Support Screen Sharing / Zoom Phone Support Real-time Chat |
For further information, contact GridGain now.
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