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Senior Support Engineer

GridGain Systems, Inc., based in Foster City, CA, is the leading provider of the enterprise-grade version of the Apache® Ignite™ In-Memory Data Fabric. 

In order to build upon the tremendous growth GridGain has experienced over the past few years, we are looking for a Senior Support Engineer to support the US East Coast (EST) time zone. The work can be performed remotely, virtually from anywhere in the world, as long as the candidate is willing to work during the EST working hours to help GridGain customers and partners with their technical challenges.

Position Summary

Responsibilities:

  • Technical support for GridGain and Apache Ignite products
  • Monitoring and timely processing of incoming support requests
  • Helping customers to resolve different technical issues, as well urgent production issues
  • Close interaction with customer technical teams
  • Close interaction with GridGain development team and Apache Ignite open source community
  • Active involvement in Apache Ignite project and open-source community, including contributions and patches

Requirements:

  • Excellent knowledge of Java SE, including collections, IO, JVM internals, etc.
  • Strong understanding of multithreaded/concurrent programming, Java memory model, deadlock handling, synchronization primitives, concurrent data structures, etc.
  • Experience with C++, .NET/C#, or other platforms is a plus
  • Understanding of OLAP and OLTP principles
  • Familiarity with Hadoop and Spark ecosystems
  • Familiarity with NoSQL and NewSQL distributed systems
  • Understanding of messaging systems and network protocols
  • Understanding of transactional and eventually consistent architectures
  • Strong English communication and presentation skills
  • Customer facing experience is a plus

Education:

  • Minimum B.Sc. in Computer Science or related, M.Sc. or MBA preferred.

Location & Travel:

  • Anywhere, remote opportunity; SF Bay Area (working EST business hours) or Greater NYC Metro Area 
  • 50% travel.

Please email your resume to: [email protected]

If you are qualified and interested in this role, please send your resume to [email protected].

About GridGain
GridGain is revolutionizing enterprise data access and processing by offering the first enterprise-grade In-Memory Data Fabric built on Apache Ignite™. The GridGain In-Memory Data Fabric is designed to conquer today’s Fast Data challenges and unleash the competitive advantage of any real-time business, whether on-premises or in the cloud. Offering the most comprehensive, enterprise-grade in-memory computing solution for high-volume transactions, real-time analytics and hybrid data processing, GridGain enables Fortune 500 companies and innovative mobile, web and SaaS companies to anticipate and innovate ahead of market changes.

You’ll never need to process or analyze less data. The speed of business will never be slower. Your business challenges will never be simpler. Now is the time for In-Memory Computing — and only GridGain can give you the peace of mind of a proven and comprehensive solution for your most performance-critical, hyperscale data and applications.

If you are qualified and interested in this role, please send your resume to [email protected].

Country
Anywhere
City
Remotely, US East Coast (EST) time