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Services
We provide a set of commercial services around GridGain product: community, professional and
enterprise support options,
various types of training and professional services helping our clients to get the most out of our product during
initial evaluation, development and production use:
Support
Developing applications on the grid technology can be challenging. GridGain provides a robust platform
that makes using grid technology intuitive and simple. To help you get the most out of our software
we provide 3 levels of annual support subscriptions starting with free community support that’s available to everyone and
two commercial packages: professional and enterprise.
- Passionate Support
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But what's more important is what our support is: there are no customer support people or
lengthy escalations, no long waiting on hold or bouncing Q&A emails on each issue - you get
a direct response from the product engineers who work on GridGain product every day - the
people who know this product better than anyone else and those who passionately pride themselves
on making sure this is the best grid computing product available and you - the customer - love
to use it.
Professional edition is targeted for individual developers and organizations that are in various stages
of using GridGain software for development: proof of concept, pilots, evaluation, development, testing,
benchmarking, etc.
Enterprise edition is geared towards mission-critical development and supporting systems in 24x7 manner.
It provides a solid service to lean on in a complex grid environment for the critical systems in development,
testing and production.
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Community
Edition |
Professional
Edition |
Enterprise
Edition |
| Price/Grid, $USD Annually |
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| 1 ... 5 CPUs |
Free |
from $5,000/Year |
from $10,000/Year |
| 6 ... 10 CPUs |
Free |
from $10,000/Year |
from $20,000/Year |
| 11 CPUs And More |
Free |
Request Quote |
Request Quote |
| Availability |
Now |
Now |
Now |
| Manage & Monitor |
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| JMX Instrumentation |
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| GridGain HQ |
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| GridGain HQ Enterprise |
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| Accessibility |
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Email  support@gridgain.com |
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| Public Issue Tracking |
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| Private Issue Tracking |
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| Private Wiki Portal |
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| Phone |
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| Support |
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| Full Documentation |
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| Access - US & EMEA |
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8x5 (M-F) |
24x7 |
| Patch Releases |
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| Indemnification |
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| Initial Response Time |
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2 days |
2 hours |
| Custom SLA |
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| Number Of Incidents |
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5/month |
unlimited |
| Number Of Contacts |
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1 |
3 |
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| Product Engineers |
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| Account Manager |
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To purchase a support contract please request a quote or contact sales.
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Training
Training seminars conducted by GridGain key architects provide an instant return - they get your team
on the fastest track to deliver your application. We provide two different seminars to address
all your potential training needs for GridGain software.
NOTE: these seminars are conducted by the actual key architect that developed GridGain software
and as such provide unparalleled value to jump start you application development using
GridGain software. All presentations and curriculum materials are in English.
| Seminar: | GridGain Boot Camp |
| Prerequisite: | Basic Java 5 |
| Duration: | 1 Day |
| Availability: | 2 weeks |
| Location: | On site |
| Objective: |
GridGain combines simplicity with state of the art grid computing features. This seminar
is intended for developers, managers and architects who will be using GridGain in their
development. 1-day seminar provides effective introduction into all features of GridGain
packed in one full day of in-depth reviews of basics, hands-on examples and various demonstrations.
Boot Camp seminar provides a jump start for using GridGain in a fastest way possible.
Just after a day the attendees will easily navigate the features of GridGain and clearly
see the applicability of grid computing to their needs.
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| Seminar: | GridGain Advanced |
| Prerequisite: | Basic Java 5 |
| Duration: | 3 Days |
| Availability: | 4 weeks |
| Location: | On site |
| Objective: |
This seminar provides full in-depth learning of all features in GridGain. Beyond standard
features and use cases covered in 1-day seminar, this 3-day course goes deep in complex
scenarios of homogeneous and heterogeneous environments, SPI development, global grid and
advanced security, custom topology resolution, and many other advanced topics.
This 3-day seminar is intended for developers, architects and system analysts who are going
to use GridGain in a complex environment and want to have unparalleled understanding and
knowledge about every aspect of how GridGain is designed and and how it operates.
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To schedule a seminar please request a quote or contact sales.
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Consulting
GridGain Systems provides a full spectrum of consulting and professional services: on-site consulting,
off-site and off-shore outsourcing. With cooperation with our partners we operate number of offices in
Russia and Ukraine enabling us to provide effectiveness of local and on-site management coupled with
significant economical and operational benefits of off-shore outsourcing.
As a corporate member of Agile Alliance we are fully embracing agile development methodologies in our internal
development and in our professional service engagements.
We are uncovering better ways of developing software by doing it and helping others do it. Through this work
we have come to value: individuals and interactions over processes and tools, working software over bloated
documentation, customer collaboration over contract negotiation and responding to change over following a plan.
Working with GridGain you are working with individuals and not just the staff members, you are working with
the actual product engineers and not your average consultants. Working with GridGain you interact with people
who are passionated about grid computing and passionated about helping you achieve the most from the best
grid computing software.
OFFSHORE DEVELOPMENT CENTERS (ODC)
ODCs are getting more and more recognized as a proven and most efficient form of software outsourcing by
leading practitioners and clients. ODCs provide client companies with cost effective and dedicated teams
that allow successful retaining of business and system knowledge for the long term projects. ODCs effectively
become part of the client's development organization without a burden and expense of open and operating
business in foreign country, and without usual loss of productivity due to personnel turnout rate associated
with short-term consulting engagements.
GridGain accumulated a unique operational experience in building ODCs for our clients from ground up. Our
natural experience and expertise in distributed computing and broad business domain understanding enables
us to provide effective and smart software outsourcing solutions.
INDUSTRIES EXPERTISE
GridGain Systems specialists have decades of combined experience developing complex systems. We have built
advanced equity trading systems, web-based stock trading
applications, innovative loyalty management applications among many other projects our engineers and
architects were involved over the years. We have faced and solved many technical problems in performance,
scalability and availability areas and acquired a significant experience in developing first-class
enterprise applications in the following domains:
- Institutional Equity Trading
- Online Equity Trading
- Grid-Enabled Bio-Statistics
- Advanced Loyalty Management Systems
- Online Merchandise Optimization
- High-Performance Distributed Middleware
- Web-based OLAP Systems
RETURN ON INVESTMENT (ROI) ASSESMENT
Grid computing often seems expensive and complex proposition at first. Even in more apparent
cases when improved resource utilization and/or increased performance are of the clear essence,
ROI analysis is a non-trivial task due to many design, implementation, deployment, operation
and maintenance considerations.
GridGain Systems provides help in ROI analysis by utilizing our experience and expertise in
grid computing offering effective and focused assistance to our clients.
TECHNOLOGY/PRODUCT ASSESMENT
Matching specific current business needs, future and emerging tasks as well as overall
IT-infrastructure with a specific product and/or technology requires deep understanding of both.
While nobody knows your business better than you, GridGain Systems has an expertise in
grid computing market and can provide clear and unbiased analysis of various products and/or
technologies as they fit your specific business needs.
GRID COMPUTING ARCHITECTURE & DESIGN
We have built and deployed grid products before. We are currently building a very innovative
grid computing product. Our expertise and knowledge, thorough understanding and years
of hands-on experience in grid and utility computing areas can be an essential factor in aiding your
organization to quickly evaluate or build your grid architecture, design or deployment.
PROVE OF CONCEPT (POC)/PILOT & IMPLEMENTATION
You need a quick POC or Pilot grid computing project with a firm deadline and clear results?
We have experience of piloting grid computing technology and we can help you to quickly "see & touch"
what grid computing can do for you.
There is no better way of trying new technology or product than seeing it working in the lab and
we can do it in a most effective way. We will tailor this engagement to your exact functional
needs, timeline and budgetary requirements.
To inquire about our consulting services please request a quote or contact sales.
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PRODUCT
SERVICES
